Property Khareedo

Help Center

Answers to common questions about searching, posting listings, matching, messaging and payments. Select a question to expand it.

Searching for property

How do I search for a property?

Open Properties to browse everything that is live, or use Search for more filters. You can narrow results by purpose (sale or rent), city, area, property type, price, size, number of bedrooms and other details, and sort them by newest or by price.

To browse by place, see our locations page, which lists the areas that currently have listings.

Do I need an account to search or contact someone?

No. You can search, open listings, and get in touch with an owner or agent without creating an account.

Why can I not find a property I saw earlier?

A listing disappears from search when it is sold or rented, when its owner unpublishes it, or when it reaches the end of its live period. Opening its old link shows that it is no longer available.

Posting a listing

How do I post a listing?

Create an account through List Your Property, choosing whether you are an agent or agency or an individual owner, then open Add Listing from your dashboard. Fill in the property's details, add photos, and save it as a draft or publish it.

To publish, a listing needs a title, a property type, a price, an area and city, and a phone and WhatsApp number for buyers to reach you.

What photos and videos can I upload?

You can add up to 12 photos of up to 5 MB each (JPG, PNG, WEBP, GIF or AVIF). We add our watermark and prepare smaller versions so listings load quickly.

You can also add one video of up to 500 MB. It is uploaded to our video channel as unlisted and only becomes public after approval.

How many listings can I keep live?

Every account has a free allowance of live listings. If you need more, you can buy an extra listing slot from your Billing page. Drafts, sold, rented, archived and expired listings do not count against the allowance.

What are the rules for listings?

Listings must be accurate, current and yours to advertise. Please read the Listing Guidelines before you post.

Approval and verification

How does listing approval work?

Every new listing starts as pending and is reviewed by our team. Once it is approved, and its owner has it set to live, it appears on the marketplace. Until then only you can see it.

Editing an approved listing does not send it back for review. A video added to an approved listing is reviewed separately.

What if my listing is rejected?

You will be told the reason, by email and on your Listings Status page. Edit the listing to fix what was pointed out and save it: it goes back into the review queue automatically. You do not need to delete it and start again.

What does the Unverified Images tag mean?

Our team can tag a listing when its photographs look doubtful, for example reused from elsewhere. The tag is shown to buyers as a warning. It does not remove the listing, and it can be lifted once the photographs are replaced or confirmed.

Does verification guarantee a property is genuine?

No. Review checks a listing against our rules at one point in time. It is not a guarantee of ownership, legal title or condition. Please read Safety & Fraud Prevention.

How long does a listing stay live?

A live listing stays up for 30 days. About 20 days in, we ask the owner by email and WhatsApp whether the property is still available. Confirming keeps it live for another period; otherwise it expires, and you can bring it back from your Listings Status page.

Requirements and matching

How do property requirements work?

Use Find My Property to describe what you are looking for: purpose, property type, city and areas, budget, size and other preferences. We keep that requirement and compare it with live listings. You can see, pause, change or close your searches at any time from My Searches.

How does AI property matching work?

Each live listing is compared with your requirement on things such as purpose, property type, location, price and size, and given a match percentage. The closest matches are shown first, and you can be told about new ones by email, WhatsApp or SMS depending on the contact permissions you gave.

Matching is automated assistance. It can be wrong or miss something, so always check the listing yourself.

Contacting an agent or owner

How do I contact an agent or property owner?

Open the listing. You can call, message on WhatsApp or email using the contact buttons, send an enquiry through the form, or start a chat. You can also open the agent's profile from the listing to see their other properties.

How does messaging work?

Chat lets you talk to an agent or owner about a property without leaving the site, and send photos or PDF files such as a floor plan. If a message goes unanswered for about 6 hours, the other person may be reminded. Use the headset button at the top of any page to chat with our support team.

What are follow-ups?

Agents can track and follow up the enquiries they receive. If you saved a requirement, we may message you now and then, by email and WhatsApp, to ask whether you are still looking. After 3 unanswered reminders over about two weeks, the search expires instead of continuing to message you, and you can reopen it whenever you like. Every reminder has links to confirm, close or reopen the search. If you enquired about a specific property by chat or its enquiry form, you may get a single follow-up about that property a couple of days later.

Payments and billing

How do payments work?

Some services are paid: an extra listing slot, a Featured listing, and Boost levels that place a listing higher in results. Each is a one-time purchase for a fixed period, not a subscription, and does not renew by itself. The price and period are shown at checkout before you pay.

Payment is made through an online payment provider. A service turns on only after the provider confirms your payment, and your orders are listed on your Billing page.

What if a payment fails, or I paid twice?

A failed or abandoned payment does not activate anything. If you were charged but the service did not start, or you paid twice for the same thing, contact us with the order number. See the Refund & Cancellation Policy.

Managing and reporting listings

How do I edit or remove my listing?

Open Listings from your dashboard. From there you can edit a listing, unpublish it, mark it sold or rented, archive it, or delete it. Deleting a listing is permanent and also removes its photos and video.

How do I report a listing?

Use the Report button on the listing's page, or the form on the Report a Listing page. Choose the reason and add any details that help our team.

Account and technical questions

I forgot my password.

Choose Forgot password on the login page and follow the link we email you. You can also sign in with Google if you registered that way.

Can I change my account type or delete my account?

Your account type, agent or individual owner, is chosen when you register. To have an account deleted, write to contact@propertykhareedo.com from the email address on the account. See our Privacy Policy.

A page is not loading or something looks wrong.

Refresh the page first. If the problem continues, tell us what you were doing and what you saw through Contact Us or the support chat.

Still need help?

Send us a message and we will get back to you.